1. Many programs have their own uninstall option, typically accessible from the application's Start Menu group or the Add/Remove Programs applet in the Control Panel. This will usually get rid of the program.

2. When uninstalling, Windows does not usually delete user files, which include configuration files the program creates from your input. The main clue that these haven't been deleted is the message "Some elements could not be removed."

3. Once the uninstall is done, go into Explorer, look in the program's install directory for any files you would want to keep, and move or delete the directory. You may want to note where the program's directory is before you uninstall it by right-clicking on its shortcut and selecting Properties to see where the program is located.

4. One common problem is that once the program is removed, its entry remains in the Add/Remove Programs list. To remove the entry manually, you will need to edit your Registry.

Go to Start | Run and type Regedit. Go to the key Hkey_local_machineSoftwareMicrosoft WindowsCurrentVersion Uninstall. There you will see a series of keys, with one for each entry in the Add/Remove dialog box. When you find the key with the values for the nonfunctioning entry, delete the entire key.

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