If this happens to you, you are likely a Windows 95 OSR2 user running IE4. The problem is a conflict with the View Details option in DUN and IE4 running as your Windows shell. Here's how to fix this documented bug:

You need either to disable View Details in DUN or to uninstall the Windows Desktop Update component. First, create a shortcut for your DUN connection and add it to your desktop. You can find your connection in your DUN folder, which is in My Computer. Connect to the Internet with your new shortcut.

Go to Start | Programs | Accessories | Dial-Up Networking. In the View menu, deselect Details by choosing another view, such as Large Icons.

If you need to uninstall the Windows Desktop Update, go into the Control Panel, open Add/Remove Programs, click on Internet Explorer 4.0, and then click on the Add/Remove button.

In the IE4 Active Setup dialog box, click on "Remove the Windows Desktop Update component, but keep the Internet Explorer 4.0 Web browser."

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